Jill Carroll is a leadership transition coach who helps professionals stepping into new roles, navigating change, or facing a career crossroads find clarity, confidence, and a path forward.
Jill Carroll
ICF Executive & Career Coach | Leadership Development | Career Transitions
“Jill has a brilliant business mind, a deep understanding of human nature, and, maybe most importantly, an ability to distill down the obstacles that keep people from truly expanding into their own greatness — and then she helps you create a plan to overcome them. For the first time, I feel confident in my ability to put myself out there and share my unique skills with the world. Jill is the best at what she does.”
Josh Friesen, Director of Branch Operations, Tundra Process Solutions Ltd.
Experience Includes
check_circleTelecommunications
check_circleChange Management
check_circleCareer Transitions
Graduate Certificate in Executive Coaching (CEC), Royal Roads University
Mental Health Leadership Program, Queen’s University
Bachelor of Education, Western University
About Jill
Jill Carroll is a Royal Roads Certified Executive Coach (CEC) and ICF Associate Certified Coach (ACC) with more than 25 years of senior leadership experience in the telecommunications industry. As the founder of Yellow Brick Executive Coaching, she brings a rare combination of certified coaching expertise and genuine front-line leadership experience to every client engagement.
Jill’s corporate career spans senior roles at Bell and Bell Aliant, where she led teams through complex change, drove business process transformation, and built high-performing cultures across customer operations, strategy, and project management. It was her deep commitment to people development and servant leadership that ultimately led her to coaching full-time.
Her coaching is rooted in clarity, confidence, and courage — grounded not only in professional expertise but in life experience earned through real challenges, setbacks, and triumphs. Jill helps leaders see the path forward when the road feels uncertain, strengthen a leadership style that reflects who they truly are, and build the resilience to inspire their teams and find fulfillment in their work.
A Certified Educator by training and a lifelong learner by nature, Jill brings warmth, directness, and just enough humor to make every session both productive and energizing.
Areas of Focus
Leadership Transition Coaching for New Roles
Supporting leaders who’ve earned their promotion but now face uncharted territory — helping them build executive presence, own their role with confidence, and lead their teams with purpose from day one.
Navigating Change and Career Transitions
Guiding professionals through pivotal moments — company restructuring, unexpected career curveballs, or a deliberate leap toward something new. Jill helps clients make sense of the road ahead and build the resilience to not just adapt, but thrive.
Finding Fulfillment Beyond the Title
Working with high achievers who have built impressive careers but feel something is off — helping them reconnect with purpose, redefine what success means to them, and chart a path toward meaningful growth that actually excites them.
Who Jill Works With
As a leadership transition coach, Jill typically works with:
- Leaders stepping into new or expanded roles for the first time
- Professionals navigating career transitions, change, or unexpected disruption
- High achievers who feel stuck despite their success and are ready to reconnect with purpose
- Business owners seeking growth without burning out
- Leaders in telecommunications, customer operations, and service industries
Location & Availability
Based in Halifax, Nova Scotia, Canada | Available for virtual coaching globally
Get in Touch
Interested in working with Jill? Complete the form below and she’ll be in touch to schedule an initial conversation.
How does our process work?
We make this about you: we want to solve your challenges at work to help you get promoted, meet your goals, and make work more enjoyable and successful. Create the opportunities you want today!
Frequently Asked Questions
What makes Jill Carroll a good fit as a leadership transition coach?
Jill spent more than 25 years in senior leadership at Bell and Bell Aliant, leading teams through major organizational change before becoming a Royal Roads Certified Executive Coach (CEC) and ICF Associate Certified Coach (ACC). That combination means she’s lived through the kind of transitions she now coaches leaders through, not just studied them.
Does Jill only work with leaders in telecommunications?
No. While her own background is in telecom, Jill works with leaders across industries who are navigating a new role, organizational change, or a career crossroads. The transition itself is the focus, not the sector.
Is Jill’s coaching only for people just starting a new leadership role?
That’s one focus, but not the only one. Jill also works with professionals navigating unexpected change or disruption, and with high achievers who’ve built successful careers but feel something is missing. The common thread is a transition of some kind, not necessarily a new title.
What’s the difference between coaching with Jill and a Mental Health Leadership Program?
Jill completed the Mental Health Leadership Program at Queen’s University, which informs how she coaches but isn’t a substitute for clinical support. Her coaching is forward-focused, helping clients build clarity, confidence, and resilience through a transition — not a clinical or therapeutic service.
Can Jill help if I’m successful but feel stuck or unfulfilled?
Yes. This is one of Jill’s core focus areas. She works with high achievers who’ve built impressive careers but feel something is off, helping them reconnect with purpose and redefine what success actually means to them.
How quickly can I be matched with Jill?
If you’re specifically interested in working with Jill, submit a request. We aim to get back to you within 24 hours, depending on her availability.